From start to finish this was a swift and easy procedure, all of the staff i have dealt with have been very professional and answered all queries quickly. I would highly recommend to anyone!
Avoid using them if you can. Although yes they are prompt and professional and they do have some nice properties, their fees are scandelous. I was charged 450 for "admin fees". Then told my wife and I had to fill out and submit our own referencing forms - and pay another 15 each for the pleasure. All we received from the letting agent for our 450 was a poorly printed copy of our tenancy agreement. They couldnt even be bothered to sort out the standing order for our rent payment. I hope this new ban on letting agent fees has a massive detrimental effect on Jan Forster's business. Yet to see how much of my deposit they try to steal when I move out.
Great experience with Jen. Answered all our questions, was very quick to sort all paperwork and respond to emails. Really clear on what was needed and when.
A really poor experience, awful customer service and rude staff. When we came for the viewing the agent told us there will be a new washer dryer fitted and everything will be good to go from our move in date. When we first move in we speak to the landlord and he's telling us that we will have to buy our own washer dryer or go do our laundry elsewhere. The landlord let us know that he had not spoke with the agency about getting a new washer dryer for the property. We've been in our new home for a week now and we still have not received our agreements which we urgently need to sort out our parking permit. Before we kicked up fuss with the landlord about the washer dryer we went to the agency and they said they could do nothing to help us other than printing a piece of paper for us to go to the citizens advice bureau and usher us out the door as soon as possible before any new clients (wads of cash) walk through the door. An absolute insult to be paying 360 to an agency which has clearly mis-sold us the property. The 360 doesn't even include tenant check up fees and any other hidden fees that the tenant data company will try to slap you with. Not only that our general experience showed them to be slow to return calls for which the majority of the time I'd have to ring them back myself. I am self employed and I don't think I'd ever get single client if I treated my customers the way Jan Forsters treats theirs, but it's not a problem when you sit on prime land where property sells itself.
Very poor customer service, made my whole 2 year living experience with this branch nothing but a nightmare and stressful. Rude staff, glad it's finally over even though I have moved out of my property with them for a month now. Very disappointed.
Jan Forster Estates - High Heaton is a UK Real Estate Agency based in Newcastle, Northern Ireland. Jan Forster Estates - High Heaton is located at 159 Benton Rd, High Heaton, Newcastle upon Tyne NE7 7DU, UK.
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