Best gym in north east, hammer strength range mint, expecting more life fitness range to arrive, amazing staff, very helpful and an awesome coach
So much better value than 'Better' gyms. Big selection of free weights (up to 60kg I've seen), loads of bench, a massive range of plate loading machines which are great quality - solid hammer strength ones. Plenty of cardio equipment. There's stacks of other things too numerous to mention!
Loads of equipment and great selection of kit, sadly the customer service massively lets this place down and was advised by friends not to join based on this, which at first I didn't see, but it eventually shined through and it's clear customer satisfaction is not at the forefront of priorities sadly.Edit: The aggression in the response below only amplifies my point. Spin the story anyway you want, I am more than happy to tell my version of events. When I signed up to the gym I made it very clear that I would not be seeing my 12 month contract out and asked the member of staff on the desk if this would be OK and how I would properly go about doing this. She reassured me it was easy, that it wasn't a problem and I just had to prove how far away I was moving. That we can agree on. Ultimately after going backwards and forwards via email with your management company, I paid for my last full month, was recommended to cancel my direct debit, and did so. The management company cancelled my membership straight away, which was incorrect as I had paid until the end of the month. My next visit to the gym I tried to explain that to someone on the front desk, who called the management company to clarify, and was granted entry with the proviso that there were notes on my account so I wouldn't have to explain this situation each time. It turns out there were no notes on my account. Each time I wanted to use the gym, for the rest of the month that I had paid for, I was verbally bullied and abruptly refused entry. The original member of staff who dealt with me, ignored me when he saw me struggling to get in each time. All I wanted to do was use the gym that I HAD PAID FOR. There were no 'free entries'. At no point was there aggression, just frustration at the incompetence of the customer service and lack of communication between yourselves. If I had ever received a contract, this whole situation would have been smoother. Usually when negative feedback is received, it is taken as constructive criticism to better your services and improve the face of the company.
Fantastic value for money with friendly, helpful and professional staff. Great choice of both cardio and weight machines. Clean and tidy. Plenty of free parking.
Having been given some wrong information by an ex member of this gym I was slightly skeptical starting. I have been going to this gym for 3 weeks now and despite it being different to the commercial gyms I am used to it is really good!. My only disappointment is I signed up 3 weeks ago and now they are having a "no joining fee" offer so I missed out on that. Forever saving money. Ill timing on my part but a good thing to know if you're thinking of joining. It has a huge range of equipment, a sweet looking obstacle course like thing. My only issue with the gym and it is a minor issue is that I'm used to doing my decline bench on a smith machine using a super declined bench. Now there is one there just as you enter but it is a pain to try and drag that around to use with a smith machine. But since this I changed my workout not only to get me used to using different equipment but I often change the workout so my muscles have a bit of variation so it's not a huge deal and it is my own issue. It has been warm in the UK if you haven't noticed and to counter this the gym have huge fans which is good. The staff are helpful and nice, I often find myself asking them to fill my water up for me as there is no access to a fountain etc except the toilet sinks. Not only does it have great equipment they have things my old gym didn't such as barbell pads, belts and straps so you don't have to shell out for your own.
Vision Health and Fitness Club is a UK Gym based in Newcastle, Northern Ireland. Vision Health and Fitness Club is located at Sands Industrial Estate, 2 Sands Rd, Swalwell, Newcastle upon Tyne NE16 3DJ, UK.
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