Arrived at the Halfords auto centre a hour early having gave myself plenty of time due to adverse weather conditions. On arrival I went to reception and handed in my keys. The gentleman in reception promised, despite a staff shortage because of the snow and ice, that my car tyre would be replaced at the allotted time. Isnt in a coffee shop across the road and watched my car being driven out onto the auto centre forecourt an hour before I was expecting to pick it up. I went back reception and was told that my car was ready. Excellent service on a day when the weather was very bad. Well done Halfords auto centre Newcastle!
I booked it on-line for checking the battery of my car, I got an confirmation my booking at 3:00pm, when I were there, nobody in the reception, I wait for 10 minutes and a man came to ask me whether I order it on-line then told me that they were busy and couldn't do any checking for me. I was angry as it waste my time to travel 15 minutes from home, I would say that Hartford's is not professional, if they were busy, they should inform me earlier. I would never come again and recommend his service to others.
Very professional and very friendly team. They knew what they were doing, fixed my car and whilst the news wasn't what I wanted to hear, they told me in a human manner, not just saying "This needs doing". My car went in for it's MOT but needed a new seat belt so whilst it cost more, they got me booked in the next day and fixed it straight away. Extremely efficient and friendly staff, would recommend definitely.
First time customer, my branch is George Street Newcastle and must say I've found someone (Andy) who is more of a perfectionist than I am.He diagnosed a fault on our car that I knew immediately what had caused it, the work he did on our car was spot on and it is driving better now than it has for years! There was no need for him to be concerned about the issue re the steering wheel alignment as it's perfect.We will be return customers
As a young woman, I often feel vulnerable to being persuaded into repairs or products I dont really need. However I 100% trust that this Halfords was completely honest with me and that they tried to help me understand everything throughout my MOT. The staff were extremely competent and friendly (especially assistant manager Andy). I would definitely recommend them. They have made a repeat customer in me with their fantastic customer service.
Halfords Autocentre Newcastle (Scotswood) is a UK Car Repair based in Newcastle, Northern Ireland. Halfords Autocentre Newcastle (Scotswood) is located at Blandford Ct, Newcastle upon Tyne NE4 7JL, UK.
Please contact with Halfords Autocentre Newcastle (Scotswood) using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Halfords Autocentre Newcastle (Scotswood) opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
You Might Also Consider